[Packt Publishing / O\'Reilly Media] The Complete Guide to Apple Support Pro Certificatio
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iPhone ® Gender: Longevity: 10 years Posts: 2237
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The Complete Guide to Apple Support Pro Certification (SUP-2025)
Год выпуска: February 2025 Производитель: Packt Publishing via O'Reilly Learning Сайт производителя: https://learning.oreilly.com/course/the-complete-guide/9781805801559/ Автор: Drew Smith Продолжительность: 7h Тип раздаваемого материала: Видеоурок Язык: Английский + субтитры Описание: Mastering Apple device support is essential for professionals managing iOS and macOS systems. This course begins by introducing Apple Configurator, Apple IDs, and Mobile Device Management (MDM), enabling you to set up and manage devices efficiently. You will explore iCloud services, Continuity features, and password management to ensure seamless user experiences and device security. As you progress, the course delves into backup and restore techniques for iOS, covering iCloud, Mac, and Apple Configurator solutions. You'll troubleshoot network issues, configure VPNs, and resolve AirDrop failures, ensuring connectivity across Apple devices. Privacy and security modules strengthen your understanding of Activation Lock, Find My, and data protection, preparing you to safeguard devices from threats. The macOS section focuses on user management, recovery options, and system diagnostics. You'll learn to resolve startup issues, configure FileVault encryption, and manage Terminal commands. Advanced diagnostic tools such as Activity Monitor and Console equip you to troubleshoot hardware and software issues, ensuring you are fully prepared for Apple Support Pro Certification To access the supplementary materials, scroll down to the 'Resources' section above the 'Course Outline' and click 'Supplemental Content.' This will either initiate a download or redirect you to GitHub. What you will learn • Configure and manage iOS and macOS systems effectively • Implement device backups, restores, and recovery procedures • Diagnose and resolve network connectivity and app performance issues • Protect Apple devices with privacy settings and security features • Utilize diagnostic tools to troubleshoot hardware and software faults • Prepare thoroughly for the Apple Support Pro Certification exam Audience This course is designed for IT professionals, Apple support specialists, and technical administrators aiming to obtain the Apple Support Pro Certification. Prior experience with Apple devices is recommended, along with basic knowledge of operating systems and troubleshooting practices. СодержаниеChapter 01 IntroductionChapter 02 Introduction to Mobile Device Management Chapter 03 Understanding Apple Accounts Chapter 04 iCloud & Continuity Chapter 05 Passwords and Passkeys Chapter 06 Introduction to iOS 18 Chapter 07 Restore and Setup for iOS Devices Chapter 08 Managing Network and Sharing for iOS Devices Chapter 09 Managing Apps on iOS Devices Chapter 10 Privacy and Security for iOS Devices Chapter 11 Using Diagnostic Tools on iPhone and iPad Chapter 12 Introduction to macOS 15 Chapter 13 Setting Up and Restoring a Mac Chapter 14 Managing Network and Sharing for macOS Chapter 15 Privacy and Security for macOS Chapter 16 Using Diagnostic Tools on Mac Chapter 17 Accessibility Chapter 18 Apple Intelligence Chapter 19 Exam Preparation Формат видео: MP4 Видео: AVC, 1920×1080, 16:9, 30.000 fps, 3 000 kb/s (0.017 bit/pixel) Аудио: AAC, 44.1 KHz, 2 channels, 128 kb/s, CBRДоп. информация: Supplemental Content
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