Extending Dynamics 365 Customer Engagement Apps with Low Code Год издания: 2023 Автор: Nicolás Andrés Fernández Издательство: Packt ISBN: 9781803232317 Язык: Английский Формат: EPUB Качество: Издательский макет или текст (eBook) Интерактивное оглавление: Да Количество страниц: 342 Описание: Extending Dynamics 365 Customer Engagement Apps with Low Code helps you gain a comprehensive, practical understanding of how a no-code/low-code project approach works for Dynamics 365 (D365) Customer Engagement (CE). This book covers the most relevant native capabilities for configuration, along with real-world scenarios to showcase the magic of extending D365 CE apps with Power Platform. The book starts by identifying different scenarios and use cases to extend D365 CE apps with a low-code approach. You’ll learn about the different capabilities of Dataverse and Power Apps used to extend native applications. Next, you'll discover how to leverage Power Apps, both Canvas apps and model-driven apps, and Power Pages, to build apps and portals around D365 CE processes. You’ll also explore Power Automate's capabilities to create or modify business processes, as well as incorporate new processes and automation. As you advance, you’ll also discover how Power Virtual Agents can be implemented in D365 CE apps. The book concludes by teaching you to integrate Power BI natively with customer engagement, thus facilitating the construction of advanced reports and dashboards. By the end of this book, you’ll have gained hands-on expertise in customizing CE apps with Power Platform to deliver more scalable and maintainable solutions.
Оглавление
Preface Part 1: Introduction of No-Code/Low-Code for Dynamics 365 Customer Engagement Chapter 1: Dynamics 365 Customer Engagement and No-Code/Low-Code Chapter 2: Extending Dynamics 365 Customer Engagement with a No-Code/Low-Code Approach Part 2: Extending Dynamics 365 Customer Engagement Applications Chapter 3: Extending Dynamics 365 Customer Engagement Native Applications Chapter 4: Building Applications with Dynamics 365 Customer Engagement Chapter 5: Dynamics 365 Customer Engagement with Custom Embedded Applications Chapter 6: Extending Your Apps with AI and Mixed Reality Part 3: Building Custom Processes for Dynamics 365 Customer Engagement Applications Chapter 7: Automations in Dynamics 365 Customer Engagement Apps Chapter 8: Working with Data Chapter 9: Integrating Artificial Intelligence into Processes Part 4: No-Code/Low-Code Bots for Dynamics 365 Customer Engagement Chapter 10: Customer-Facing Bots Chapter 11: Enabling Bots to Users Part 5: Working with Advanced Dashboards and Reports with Dynamics 365 Customer Engagement Chapter 12: Reporting Dashboards with Dynamics 365 Customer Engagement Data Chapter 13: Embedded Dashboards and Reports in Dynamics 365 Customer Engagement Index Other Books You May Enjoy
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